Business Services

To remain ahead in today’s competitive market place, well trained employees who can provide a high standard of customer service make all the difference to an organisation’s reputation – and its repeat business levels.

TTA’s Business Services programmes focus on communication skills and understanding different communication styles.

Courses are suitable for all customer-facing staff as well as front-line managers and programmes will cover:

• what is great customer service?
• the words we should and should not use
• building a rapport, both face to face and on the phone
• listening and questioning skills
• handling awkward situations
• role play

Courses available are:

Customer Service
Business Administration
Supervisory Management

For more information, contact us by email at enquiries@trade-training.com or by phone on 0191 215 9903